Tech-Free Service Design: Mumbai’s “Dabbawalas” Using no digital technology whatsoever, Mumbai’s “Dabbawalas” are a network of 5,000 delivery people that deliver up to 200,000 lunch boxes per day, in the fourth most populated city in the world! For the past two decades, thousands of Mumbai’s workforce have had a lunch box carrying a homemade meal Read more about August 25th, 2020 Virtual Meeting – Tech-Free Service Design: Mumbai’s “Dabbawalas”[…]

Fostering Trust in Your Brand and Beyond Mass media and our most cynical memes say we live in a post-fact era. So how do our audiences, consumers, and citizens invest their trust? And how can our organizations influence them? The old influences are gone: whether we’re picking a restaurant, reading the news, selecting software, or Read more about June 25th, 2020 Virtual Meeting – Fostering Trust in Your Brand and Beyond[…]

Measuring the Impact of Design How can you articulate the benefits of your design strategies? I’ll talk about a framework for articulating metrics at the right altitudes to ensure design experimentation conveys impact and outcomes and has space to prove and disprove hypotheses. Key takeaways: how to clarify business and user problem statements how to Read more about May 21st, 2020 Virtual Meeting – Measuring the Impact of Design[…]

Blazing the Trail: Leading Design Within an Enterprise It’s easy to spot designers working for start-ups, boutique agencies, or for small to medium-sized tech companies, whose work is focused on a single product or suite of related products; all with the goal of creating an optimal user experience and driving business results. But what if Read more about Apr. 21st, 2020 Virtual Meeting – Blazing the Trail: Leading Design Within an Enterprise[…]

[Remote Meeting] – Behavior change design puts the lens of psychological theories into the design process in order to create “interventions” that are both effective at driving outcomes and engaging to use.

Increasing Accessibility Awareness in Your Organization There is a growing awareness of how important it is to get Accessibility right. But how do you convey the importance of accessibility to others who aren’t familiar with the disability community – especially executives and other business leaders? When communicated successfully, you can move the needle on accessibility Read more about Feb. 26th, 2020 – Increasing Accessibility Awareness in Your Organization[…]

Click here to download a free copy of the report presented at this meeting Build Trust & Deliver Value Through AI Artificial intelligence (AI) represents a broad range of technologies and capabilities that will continue to radically change the way we interact with digital content. As design professionals seeking to better understand the impact of Read more about Jan. 29th, 2020 – Build Trust & Deliver Value Through AI[…]

Headshots & Handshakes! Come join us for food, drinks, headshots, and networking on 10/24 at PixelMEDIA! Meet with local UXers and share a fun time while enjoying a complimentary headshot taken by our very own, Jill Hart, one of our board members who has a passion for photography! Instead of having an invited speaker this Read more about Oct. 24th, 2019 – Headshots & Handshakes![…]

Q&A: Ask the Recruiter! Ever wish you could ask a recruiter questions without the pressure of being in an interview? Now’s your chance! Join us on 9/24 for an opportunity to ask Jason Robichaud, a local top tech/UX recruiter, questions that you could never typically ask an in-house recruiter or HR Staff member. Such as… Read more about Sept 24th, 2019 – Q&A: Ask the Recruiter![…]

There’s a reorg. You don’t get along with. You start a new UX gig and your first thought is, “OMG. WTF. This is not what I signed up for.”