Right Place, Right Time: Content, Personalization, and Visualization The hardest thing about personalization? Managing expectations and setting priorities. When anything is possible, how can you frame the discussion to focus on what is feasible and achievable? We’ll look at common assumptions about personalization, visualization examples from workshops, and strategies for creating “conditional content” that matches Read more about Nov. 27th, 2018 – Right Place, Right Time: Content, Personalization, and Visualization[…]

Accessibility: What you SEE is Only Half the Story When does a great user experience turn into a negative user experience? When accessibility is not a key part of the design objective. In this presentation, John Mulé will demonstrate some of the accessibility challenges faced by persons with visual impairments. These will include examples of Read more about Oct. 24th, 2018 – Accessibility: What you SEE is Only Half the Story[…]

Unpacking The Design Process A playbook for successful design engagements I love the elegant simplicity of the design process: understand, envision, prototype, test, and build. Five powerful words that promise repeatable success. The problem is applying the design process in most organizations is never as simple as these five words — even in design-centric organizations. Read more about Sept. 25th, 2018 – Unpacking The Design Process[…]

Does Anyone Speak Healthcare? We live in an era when healthcare is getting more complex, not less. Health literacy is low, due to a combination of the complexity of the system, the complexity of the human body, and the state many people are in when they come to us. Patients and their families or friends Read more about July 25th, 2018 – Does Anyone Speak Healthcare?[…]

Design is a Team Sport Every seasoned designer has fallen into the trap. They see the bad design in front of them. They can’t help but see how bad it is. And they want to redesign it. Show the world how it could be done. How it should be done. Well-intentioned as the desire to rid Read more about June 13th, 2018 – Design is a Team Sport[…]

Why Does Your Customer Hire Your Product? Design Thinking Using Jobs-to-be-Done Henry Ford allegedly said, “If I had asked people what they wanted, they would have said faster horses.” Prior to the automobile, people hired horses to perform a job: To get from one place to another without walking. Ford provided a better solution to Read more about May 23rd, 2018 – Why Does Your Customer Hire Your Product? Design Thinking Using Jobs-to-be-Done[…]

How to Design the Way People Experience YOU During Presentations We have information, we need to get it to an audience, so we put it on slides, sometimes we even practice what we’re going to say, but are we thinking of how the audience experiences our delivery of that information? In this one hour presentation, Read more about Apr 24th, 2018 – How to design the way people experience YOU during presentations.[…]

Building Understanding: Improving User Feedback Through the Power of Serious Play Design quality is intimately tied to the depth and accuracy of how users describe their experiences. Accessing subconscious thoughts and feelings of users improves the clarity of user-expression. In a hands-on session, you will experience LEGO® Serious Play® as a methodology to access subconscious Read more about Mar 27th, 2018 – Building Understanding: Improving User Feedback Through the Power of Serious Play[…]

The Buy-In Struggle Research can be a lot like Kevin McCAllister from the movie, Home Alone. Kevin was a child that simply existed. His parents and family recognized his presence and place within their family. He was considered a bit of a nuisance. He was left behind, on several occasions, but was always resourceful. He Read more about Feb 15th, 2018 – The Buy-In Struggle[…]

This talk will focus on a UX research method known as a Contextual Usability Evaluation. This will allow UX researchers and designers to quickly and inexpensively discover the impact, if any, of specified contexts-of-use on the usability of mobile applications, even within fast-paced agile environments.