Tell the User’s Story Via Effective Research Reports
Director of Research, Viator (a Trip Advisor company)
Susan leads the User Research team at Viator, a company focused on helping travelers finding the best tours and experiences for their trips. She has worked in the field of user experience for over 25 years and has specialized in User Research for the last decade. She has deep experience in B2B, B2C, healthcare, educational technology, and consulting.
Her current passions include leading authentically, and clearly communicating research insights to influence product and corporate strategy. Susan’s educational background in the physical sciences has strongly influenced her style of objectively communicating research insights, ensuring data and interpretation are clearly delineated. Susan has her MS in Human Factors in Information Design from Bentley University. She also now teaches in that program.
Learn more about Susan on Linkedin: https://www.linkedin.com/in/susanamercer/
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