Your organization has amassed a ton of product content over the years. With the introduction of Generative Artificial Intelligence (GenAI), your existing content can take on a whole new life. In this presentation, I will discuss how AIs can consume existing content repositories with minimal refactoring. This will be based on first-hand experience training an AI to respond to questions from actual users. I will show real-world examples of what worked, point out pitfalls we faced, and talk about some interesting things we found along our journey.
Speaker:
Robert Myre
Senior Director & Content Strategist, UX Content, ADP Adjunct Professor, NJIT
Rob Myre is the Sr. Director of Strategic UX Content at ADP, where he is responsible for overseeing the strategy, development, and delivery of in-product content for ADP products. Most recently, he has been focused on optimizing help content for use by Generative AI systems. Rob holds a bachelor of Computer & Information Science and a master of Professional and Technical Communication from NJIT, as well as a certificate in Machine Learning from Cornell University. He is also a Certified Usability Analyst. You can connect with him on LinkedIn @ https://www.linkedin.com/in/robert-myre-55a57610
Location
Virtual meeting. A zoom link will be provided after you register.
Date
Wednesday, November 20, 2024
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