Learn practical tips for presenting your work to clients and stakeholders, and getting great feedback you can use.

Presenting Your UX Work Using Spontaneous Talks Frameworks   We know that articulating our design decisions or presenting the value of our user research to stakeholders can sometimes be a challenge. Spontaneous Talks Frameworks have been around for years. They are often taught at universities and are used to help people think of answers or Read more about December 16th, 2021 Virtual Meeting – Presenting Your UX Work Using Spontaneous Talks Frameworks[…]

When working with study participants, our primary focus is typically on research objectives, logistics, and how much time is left until our lunch break. Yet, research participants make themselves vulnerable in many ways. Attending to these vulnerabilities is a moral and ethical obligation that also increases the quality of the research.

Join our guest, Susan Mercer, Associate Director of Research at Viator (a Trip Advisor company), and learn how to bring your users to life through a well-crafted story about their experience, rather than just report on their actions.

What do we really mean by scaling UX? Is it just about headcount? Can’t we just throw more bodies on the problem? Well as you can imagine, it’s not that simple. Just like great UX, there’s way more than meets the eye when it comes to designing organizations and scaling teams.

Cara’s recent article, published on Medium in May 2021, about the importance of conisdering mental health in your designs clearly touched a nerve with both the design community and those facing struggles with mental health—and in many cases for those of us who identify with both camps. As part of the continued focus on inclusive, accessible design, where should mental health fit in?

Incorporate Service Design in Your Practice How do you ensure that all your customer’s needs are met? Make sure all your employee’s needs are met! When your employees have all the tools and resources to get their jobs done and deliver great services and products to your customers, then you’ve mastered Service Design. Not there Read more about July 28th, 2021 Virtual Meeting – Incorporate Service Design in Your Practice[…]

Did you ever wish you could get advice from the person who coaches executives at Apple, Google, Amazon, & Twitter? Well here’s your chance!

How We Get Wicked Good Did you ever wonder why so much of our work seems harder than it should be? Does it feel like you are constantly working at altitude, trying to do more work with less oxygen? Well, Karen’s first job in tech was in 1993. You read that right. 1993. That’s almost Read more about April 28th, 2021 Virtual Meeting – How We Get Wicked Good[…]

Capturing Customer Context for an Upside-Down World Is your customer experience straining at the seams? Have your customers moved from office to home, and your company’s charter along with it? Designing for the next generation of experiences requires up-leveling your understanding of your customer context. But how do you ask the right questions and set Read more about March 23rd, 2021 Virtual Meeting – Capturing Customer Context for an Upside-Down World[…]