Incorporate Service Design in Your Practice How do you ensure that all your customer’s needs are met? Make sure all your employee’s needs are met! When your employees have all the tools and resources to get their jobs done and deliver great services and products to your customers, then you’ve mastered Service Design. Not there Read more about July 28th, 2021 Virtual Meeting – Incorporate Service Design in Your Practice[…]

Did you ever wish you could get advice from the person who coaches executives at Apple, Google, Amazon, & Twitter? Well here’s your chance!

How We Get Wicked Good Did you ever wonder why so much of our work seems harder than it should be? Does it feel like you are constantly working at altitude, trying to do more work with less oxygen? Well, Karen’s first job in tech was in 1993. You read that right. 1993. That’s almost Read more about April 28th, 2021 Virtual Meeting – How We Get Wicked Good[…]

Capturing Customer Context for an Upside-Down World Is your customer experience straining at the seams? Have your customers moved from office to home, and your company’s charter along with it? Designing for the next generation of experiences requires up-leveling your understanding of your customer context. But how do you ask the right questions and set Read more about March 23rd, 2021 Virtual Meeting – Capturing Customer Context for an Upside-Down World[…]

UX Lightning Talks! Join us for FOUR 10-minute lightning talks in one evening! The short talk format keeps things moving and allows for some engaging Q&A between each talk. The talks are… “DEVign UX – The Relationship Between UX Design & Software Development and it’s Challenges” by Roger Soucy “Designing for the Bottom Line: Business Read more about February 18th, 2021 Virtual Meeting – UX Lightning Talks![…]

Humility: The Designer’s Most Essential Trait Humility is essential to doing our best work. Why? Effective visual communication and intuitive UX are not subjective; every objective design decision we make carries weight, and is bigger than us. We must understand the privilege, and the responsibility, that are inherent in our craft.  And, in communicating. In Read more about January 20th, 2021 Virtual Meeting – Humility: The Designer’s Most Essential Trait[…]

What’s Next: The Unplanners Guide to Career Development 5-year career plans are supposed to align you and your manager on a path to a bright and shiny future, one where you’ve achieved your goals through a combination of skill and perseverance. Instead, they set you up for failure by closing your mind to the opportunities Read more about December 9th, 2020 Virtual Meeting – What’s Next: The Unplanners Guide to Career Development[…]

Design for Cognitive Bias: Using Mental Shortcuts for Good Instead of Evil Users’ minds take shortcuts to get through the day. Usually they’re harmless. Even helpful. But what happens when they’re not? In this talk I’ll use real-world examples to identify some particularly harmful biases that frequently lead users to make bad decisions. I’ll then Read more about November 10th, 2020 Virtual Meeting – Design for Cognitive Bias[…]

Transforming an In-House UX Department Most companies, especially those that have been around for decades, are transforming their digital experience to better integrate it into their business. From operations behind-the-scenes to the culture that surrounds employees, these transformations effect all aspects of the business. One of the most common challenges companies are having: how to Read more about October 27th, 2020 Virtual Meeting – Transforming an In-House UX Department[…]

Fitting UX Research Into Agile Development UX Research is still one of the hardest areas to incorporate into an Agile setting. This session will cover recommendations for setting up the logistics to best facilitate research and specific tips to plan, run, and analyze UX research effectively within an Agile environment. Amanda will touch on: Team Read more about September 22nd, 2020 Virtual Meeting – Fitting UX Research Into Agile Development[…]